As a part of our dedication to repeatedly enhance your expertise on our platform, we’re excited to launch ShareASale’s new Assist Heart and ticketing help system – obtainable tomorrow, Might 17.
Please notice: We’re upgrading the Assist Heart and ticketing help system at 3pm CT on Tuesday, Might 17. Entry could also be quickly unavailable however will probably be full by finish of enterprise day. For those who presently have an open help request within the earlier ShareASale ticketing system, it will robotically be transferred to the brand new ZenDesk system throughout this time and you’ll obtain emailed directions on how one can entry as soon as full.
What’s
the brand new Assist Heart and the way do I entry it?
Powered by Zendesk’s award-winning customer support software program, ShareASale’s new Assist Heart is an all-in-one help hub designed to drive associate success. Go to the location for entry to articles, movies and guides on matters together with program coaching, development alternatives, business and sector insights and associate recruitment, in addition to common steering and optimizations. The Assist Heart can be the place you may submit a ticket to request additional help from our crew of specialists.
To
entry the brand new Assist Heart and submit a ticket:
What are the advantages of the brand new Assist Heart?
ShareASale’s fashionable Assist Heart accelerates our customer-first method, making sources extra available to all companions. For those who can’t discover solutions to your questions, merely increase a ticket by way of one of many above strategies. You’ll be requested to pick your account sort and reply some preliminary questions to assist us perceive the scope of your request and supply suggestions. The extra info you may present, the better it’s for us to help.
Begin
utilizing the Assist Heart At present for:
- 24/7
entry to related associate sources - Accelerated
response occasions - Outlined
ticket fields to extend response relevancy - Actual-time
help suggestions - Direct
entry to crew of specialists
Alexandra Forsch, president of Awin US, says, “ShareASale’s new Assist Heart elevates our capacity to deliver long-term success to shoppers by offering direct entry to professional steering, tips about how one can strengthen relationships with companions, and finest practices for scaling packages. The platform additionally permits our companions to simply get solutions to any query by way of both a devoted article or by a member of the crew. We’re excited to supply one more useful resource that will help you discover success within the affiliate channel.”
We hope you will see worth in our new Assist Heart and ticketing help characteristic and sit up for your suggestions. You may go to it right here or instantly inside the UI beginning tomorrow, Might 17.
For any
questions, please contact shareasale@shareasale.com
